Providing Feedback

We love receiving positive feedback from our patients! If you’ve had a good experience with our practice and would like to let us know, you can send us an e-mail on spring.terrace@nhs.net. By providing positive feedback, you help us shine a light on good practice and celebrate our team members.

You can also leave us a review on the NHS website and on our Google page.

How to make a complaint

It is very important to us that you let us know of any concerns you have about your care so we can try to resolve it straight away.

Talk to us If you are unhappy with any aspect of your care please talk to the practice team leader. If you would prefer to talk to someone who isn’t involved in your care you can talk to the Patient Advice and Liaison Service (PALS) who can help sort out any problems on your behalf. You can contact them on 0800 032 0202.